Privacy Policy

At Goldspin Casino, we are committed to earning and maintaining the trust of our players. Protecting your personal data is not just a legal obligation — it’s a key part of our mission to deliver a safe and transparent gaming environment. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our platform. We recommend reviewing this policy regularly to stay informed about how your data is handled.

Data Processing

This Privacy Policy affirms Goldspin Casino's compliance with international data protection and gambling regulations. The processing of personal information is essential for offering you access to games, bonuses, account features, and customer support.

Goldspin Casino is operated by Aurum Gaming Ltd., a company duly registered in Curaçao. We operate under a valid gaming license issued by Antillephone N.V., ensuring regulated, secure, and fair operations.

By using our services, you consent to this Privacy Policy. From time to time, updates may be made to reflect changes in legal requirements or improvements in how we operate. Continued use of Goldspin Casino after such changes will signify your acceptance.

Collection of Information

We collect various categories of personal data to deliver an optimal user experience. This may include:

1. Account and Contact Details: Information submitted during registration or communications, such as your full name, email address, phone number, and identity documents.
2. Customer Interaction Logs: Conversations via email, live chat, or other support channels for quality assurance and record-keeping.
3. Financial and Gameplay Data: Deposit and withdrawal records, gameplay history, and your use of website features.
4. Compliance Documentation: Documents required for Know Your Customer (KYC) and anti-money laundering (AML) procedures.

Use of Information

Your personal data is processed for the following purposes:

1. To create, manage, and maintain your Goldspin Casino account.
2. To process deposits, withdrawals, and bonus offers.
3. To verify your identity and ensure compliance with legal obligations.
4. To provide customer support and respond to inquiries.
5. To send promotional content, subject to your marketing preferences.
6. To detect, prevent, and investigate fraudulent or unlawful behavior.
7. To evaluate user behavior and improve our services and offerings.

Marketing Communications

With your explicit consent, we may use your information to send promotional messages, exclusive offers, and updates about Goldspin Casino. You can unsubscribe or update your communication preferences at any time through your profile settings or by contacting support. Opting out will not affect your ability to use the platform.

Disclosure of Information

Goldspin Casino does not sell or lease your personal information. However, we may share your data under the following circumstances:

1. Internal Use: Within our group companies, to ensure coordinated and secure service delivery.
2. Authorized Partners: With trusted vendors who assist with payments, KYC verification, software services, or regulatory compliance.
3. Legal Requirements: When required to comply with applicable laws, court orders, or government authorities.

All third-party access to personal data is governed by strict confidentiality and data protection agreements.

Data Security and Retention

Goldspin Casino utilizes advanced encryption protocols, firewall systems, and other protective technologies to secure your information against unauthorized access or misuse. We store your data only for as long as necessary to fulfill legal, operational, and security obligations — generally at least five years from the date of account closure, in line with AML regulations.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance performance, personalize content, and improve user experience. These tools help us understand user behavior and deliver more relevant promotions. You can manage your cookie settings through your browser, though some features of the site may be affected if cookies are disabled.

Your Rights and Contact Information

As a user, you have rights over your personal data, including the right to access, rectify, erase, or restrict its processing. You may also object to certain uses or withdraw consent for marketing at any time. If you have any questions or concerns, please contact our Data Protection Officer (DPO) through the support section of our website.

Under the General Data Protection Regulation (GDPR), you have the right to lodge a complaint with a supervisory authority if you believe your data is being mishandled.

At Goldspin Casino, we are dedicated to providing a transparent, secure, and player-friendly environment. If you need any further information about how we protect your privacy, don’t hesitate to get in touch with our team.